With dedicated support staff, IOCEA offer full support services to all our clients. Whether it is general support, questions or advice, we are hand to assist. We are proud of our support levels we provide, ensuring our customers are continuously looked after.
We also offer full remote support to help with all your technical needs. With having full access to the device we can perform system checks, check settings and perform any fixes required without having to visit on site. Through our remote system we can set up unattended access with prior agreement allowing us to look at any issues without the need of a user at the other end.
Remote support is more efficient for both parties, is more cost effective and allows us to provide full support 24/7. Without the need for travelling, you will receive a faster response in resolving your issues.
Our in-house support ticketing system allows you to keep track on your email queries as well as being updated with any activity from the IOCEA team. We aim to respond and fix any support issues that arise on the same working day, keeping to our high levels of customer service.
Alongside our support service, we can also provide maintenance packages to work alongside your team to perform updates, changes and new development on your website.